COVID 19 Update: 9th January 2021
Orders for delivery nationwide will continue to be dispatched as per our delivery terms. However, please be aware our couriers may experience delays due to demand. We are in regular contact with our provider and utilise the tracking information which is also available to you once your order is dispatched.
Luccardo Italian Treats ships orders UK wide using DPD as our third party shipping provider. We use their 'Next Day' tracked delivery service which includes a 1 hour window on the day of delivery. Please note that this is not a guaranteed service.
Orders through our checkout service apply to UK mainland only. For orders outside of this area, please contact us for a quote.
DPD specify that the 'Next Day' tracked service is an ‘aimed for’ service where the majority of parcels reach their destination within 24 hours. No complaints can be made until 3 days have passed without delivery.
Delivery dates selected using our calendar feature is not a guaranteed date. These are approximate dates and no liability whatsoever is accepted in respect of late deliveries that are shipped on time.
DPD do not ship or deliver on public holidays, so additional time should be allowed for seasonal events or celebrations. It is the responsibility of the customer to order early in accordance with this to avoid disappointment.
We cannot take responsibility if the customer is not at home to accept the delivery. It is the customer’s responsibility to ensure that the recipient is available to sign for their parcel. If they are not, the parcel will be returned to the depot and a non-delivery card will be left with further instructions. This may diminish the quality of some our products, such as our made-to-order treat boxes, which have a limited best before date.
You must contact us within fourteen (14) days of the expected delivery date to notify us of any late or missing shipments.
Luccardo cannot take any responsibility for incorrect information entered at checkout, such as incorrect address details or phone number.
It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-shipment or late delivery that is beyond our control.
Shipment Confirmation & Order Tracking:
You will receive an email confirming the shipment of your order once it has been dispatched. You will find a tracking number on your order status page which is accessed via the shipping confirmation email you will receive from us once your order is dispatched.
DPD Interactive Tracking: You can download the DPD app here which allows you stay in control of your parcel every step of the way.
For more delivery information and prices, please see here.