COVID 19 Update:
Orders for delivery nationwide will continue to be dispatched as per our delivery terms. However, please be aware our couriers may experience delays due to demand. We are in regular contact with our provider and utilise the tracking information which is also available to you once your order is dispatched.
Luccardo Italian Treats ships orders UK wide using DPD as our third party shipping provider. We use their 'Next Day' tracked delivery service which includes a 1 hour window on the day of delivery. Please note that this is not a guaranteed service.
Orders through our checkout service apply to UK mainland only. For orders outside of this area, please contact us for a quote.
Delivery rates refer to delivery to one UK mainland address only. For multiple addresses, you must place a separate order.
DPD specify that the 'Next Day' tracked service is an ‘aimed for’ service where the majority of parcels reach their destination within 24 hours. No complaints can be made until 3 days have passed without delivery.
Delivery dates selected using our calendar feature is not a guaranteed date. These are approximate dates and no liability whatsoever is accepted in respect of late deliveries that are shipped on time.
DPD do not ship or deliver on public holidays, so additional time should be allowed for seasonal events or celebrations. It is the responsibility of the customer to order early in accordance with this to avoid disappointment.
We cannot take responsibility if the customer is not at home to accept the delivery. It is the customer’s responsibility to ensure that the recipient is available to sign for their parcel. If they are not, the parcel will be returned to the depot and a non-delivery card will be left with further instructions and/or a notification will be sent by the courier.
You must contact us within fourteen (14) days of the expected delivery date to notify us of any late or missing shipments.
Luccardo cannot take any responsibility for incorrect information entered at checkout, such as incorrect address details or phone number.
It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-shipment or late delivery that is beyond our control.
Shipment Confirmation & Order Tracking:
You will receive an email confirming the shipment of your order once it has been dispatched. You will find a tracking number on your order status page which is accessed via the shipping confirmation email you will receive from us once your order is dispatched.
DPD Interactive Tracking: You can download the DPD app here which allows you stay in control of your parcel every step of the way.
Local Sheffield Delivery
Luccardo do not take responsibility if the customer is not at home to accept the delivery, failure to comply will result in cancellation of your order and refund will not be granted. It is the customer’s responsibility to ensure that the recipient is available to accept the goods on their selected date. If you know you or your recipient may not be home, please send clear instructions by contacting us with the details of where to deliver to or use the message box when checking out.
We advise against leaving any of our goods in safe places. The ideal situation is to make sure someone is home when we try and deliver. We will always notify you when we're on our way.
Luccardo do not accept any responsibility for perishable goods left in safe places as instructed by our customers. Some of our products are temperature controlled for transit purposes only and our responsibility ends at the actual delivery point.
Office blocks, flats, apartments & high rise buildings are required to meet us in reception or ground floor. We will contact you upon our arrival to hand over your order.
Luccardo do not take any responsibility for incorrect information entered at checkout, such as incorrect address details or phone number. If you think you've made a mistake, please contact us right away.
It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-delivery or late delivery that is beyond our control.
We reserve the right to cancel your delivery and order without prior notice. A full refund will follow.
Delivery times are not a guarantee. External factors out of our control may cause delays.
For Delivery Information & Prices see here